|How To Order
To order, please follow the steps below:
- Look through our web site, check the items you wish to order.
- Send us an e-mail at "email@example.com" with your order list, or fax to (852) 2787 0099. Please make sure you write the product name or our product ID number and the quantity you need.
- Let us know your preferred method of payment, shipping instruction and provide with your shipping address and contact number.
- We will confirm your order by our official proforma invoice, along with the breakdown of the shipping costs of your order - if you need us to prepaid the shipping cost to you. Please always provide your international courier account number if you wish to handle it in freight collect.
- After you made the payment transfer, please mark down our proforma invoice number or your purchase order number on the remittance confirmation copy and send to us by email or fax.
- The shipment will be arranged once our banker confirm your payment. The lead time will mark down at the proforma invoice.
- Our shipping department will email / fax to you for the tracking number once released the shipment.
- As web site is being updated daily, price changed without prior notice. If you are looking for item that is not in our website, please let us know the title(s). Our sale department will check out the availability to you shortly.
- Every single item come with different "content", please check the specific item at it's product detail.
- Unit price quoted do NOT INCLUDE Shipping cost.
- Bulk quantity purchases welcomed including Wholesale/Dealer inquires.
- Delivery day of each section product are different, please check the "available date" as reference. The shipping day will normally show at the proforma invoice while we confirm your order.
- Sales Invoice is provided along with proper packaging documents (eg. Commercial Invoice, Packing Lists).
- Any import tax / duties are the responsibility of the receiver / buyer. Please contact your local forwarder or our salesman for detail.
Shipping costs would depend on quantity purchased. You can check the freight quoted online - different courier shipping charges as reference. If you wish to send it with different forwarder, please come to us and we will check out an accurate charges for you.
Shipping methods by courier available include:
|Air Parcel Post
|Air Parcel Express / Express Mail / Speed Post
|United Parcel Service
Please note that certain services are not available at certain destinations.
|Payment & Warranty Information
- We do not have any payment plan or credit term, we accept full payment in advance. Please refer to our payment instructions for different payment method.
Warranty Terms - Every item will be fully checked and inspect to make sure all parts function well before shipment released, the guarantee provided within the testing period:
5 days for game pcb
10 days for used machine
30 days for new made machine and spare part
All claim must be made in writing with picture attached within the mentioned testing period in case any trouble. We will respond for part replacement, product exchanged, but no refund policy, and the back and forth shipping cost are borne by the buyer. We will fully help with the technical support after the testing period.
The testing period calculated from the arrival days. Specify product's warranty period at merchandise section will be difference, please refer to its product details or notes.
No liability on the shipment loss, damage, or delay. Once the shipment released to the forwarder, courier, express, shipping company, we will not liable for loss, damage, shortage, misdelivery, nondelivery, misinformation, or failure to provide information in connection with the shipment from the shipping company, caused by events we cannot control it.
We highly recommend "insurance service" to cover buy's benefit on the shipment transaction. Please contact our salesman for details.
We do not offer refunds.
Minimum Orders: please note there are 2 types of minimum order on our website:
- Some products have minimum order quantities. If you are unable to accept such quantities, some factories allow smaller orders however there is a handling fee of $25-100usd to cover costs (normally refundable on your next bulk order).
- There is a $200usd minimum order amount throughout our web site. You can order different products throughout the web site, however the total order amount must be greater than $200usd (not including shipping charges amount).